Refund policy
Simpli Nutti is a family-run business, and we stand behind the quality of our hand-roasted candied nuts. If you are not completely satisfied with your purchase, we want to hear about it!
100% satisfaction guarantee is our promise.
Because our products are consumable food items, we cannot accept returns in the traditional sense. However, if any of the following issues occur, we will replace your order or issue a refund:
- Damaged on Arrival: Contact us within five days of delivery. Send a photo of the damaged items and the shipping box. We will issue a full refund or replacement order.
- Incorrect Item/Flavor: Contact us within five days of delivery. We will immediately ship the correct item at no charge.
- You are Simply Not Satisfied: Email us and tell us why you didn't love the product. We will offer a store credit or discount code for a different flavor to ensure you find a product you love.
Important Exclusions (What We Cannot Cover):
please inspect your order immediately upon receipt. We are unable to provide refunds or replacements for the following:
- Shipping Address Errors: Orders lost or delivered to an incorrect address provided by the customer at checkout.
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Customer Handling: Product damaged or staleness resulting from improper storage after delivery (e.g., leaving the package open).
How to Request a Refund or Replacement:
To initiate any request under our guarantee, please follow these simple steps:
- Email Us: Send an email to Simplinutti@gmail.com or fill out the Contact Form on our website.
- Include Details: Provide your Order Number and a clean explanation of the issue.
- Photos: If the issue is related to damage or an incorrect item, please attach a photo to expedite the process.
We will review your request and respond within two business days with a solution.